Detect emerging experience issues sooner
Track trend shifts by survey type and question to catch CX issues before they escalate.
Free forever plan · No credit card required
Track satisfaction and prevent churn signals early
NPS and CSAT programs built for ecommerce teams — Measure customer satisfaction at the right moments, identify detractor trends early, and route insight to support and lifecycle teams faster.
Start free. Unlimited plan from $19/month.
Surveys/Post Purchase Survey
Questions (3)
How did you hear about us?
Single Select
How satisfied are you with your purchase?
NPS
What could we improve?
Open Ended
Trusted by leading Shopify brands
Rated 5.0 on Shopify App Store
Outcomes growth teams care about
Each page is optimized for install conversion while still proving full-platform value.
Improve retention conversations
Use structured satisfaction responses and follow-up context to prioritize fixes by impact.
Align teams on measurable customer sentiment
Share dashboards and exportable reports across support, CX, and leadership.
How it works in Shopify
Install once, then run attribution, feedback, and conversion workflows from a single platform.
STEP 01
Install UserLoop from Shopify App Store
Connect your store and launch your first survey flow without custom engineering.
STEP 02
Choose where surveys appear
Deploy in checkout, popup, app block, email, or link channels based on use case.
STEP 03
Analyze feedback and act faster
Use AI insights, chat, and integrations to turn responses into weekly growth actions.
Deployment surfaces included
Checkout thank-you and order status pagesPopup overlays with timer, exit intent, or scroll triggersInline app blocks inside Shopify theme pagesAutomated email surveys from purchase or fulfillment eventsShareable link and QR-code surveys for off-site feedback
NPS and CSAT without workflow friction
Use standardized question types with segmentation and analytics designed for recurring satisfaction monitoring.
CSAT and NPS question types
Use touchpoint-specific satisfaction and brand-level loyalty measurement in one system.
Revenue-aware analytics
View response distributions with AOV and sales context where available.
AI topic extraction for open text
Summarize what detractors and passives are saying without manually reading every answer.
Survey timing control
Trigger surveys after purchase, fulfillment, or other lifecycle moments.
Automated multilingual delivery
Translate surveys so global customers can answer in their preferred language.
Full UserLoop platform, not a single-point tool
Each landing page leads with one angle, but every install unlocks the full feedback and insight stack.
Attribution Surveys
Capture post-purchase channel truth directly from customers.
Explore pageNPS & CSAT
Track satisfaction and detect churn risk before it shows up in reviews.
Explore pageProduct Feedback
Collect targeted feedback by page, customer type, and purchased products.
Explore pageAI Insights
Topic extraction, answer insights, and dashboard cards from real responses.
Explore pageVideo Testimonials
Capture one-tap video social proof you can reuse across site and ads.
Explore pageChat With Your Data
Ask plain-English questions across all survey responses instantly.
Explore pagePopup Surveys + Discounts
Intercept exits with short surveys and reward completion with discount codes.
Explore pageIntegrations and analytics built for action
UserLoop is designed to move feedback into campaign, lifecycle, and product workflows without manual exports.
Klaviyo integration
Send survey response events to customer profiles for segmentation and campaigns.
Slack notifications
Push responses into Slack channels so teams act faster on customer feedback.
Meta Conversion API
Send survey response events to Meta for stronger audience and attribution workflows.
Revenue-aware analytics
Analyze response patterns with AOV and total sales context where available.
AI-powered reporting
Generate AI summaries and PDF reports to share insights with stakeholders.
Pricing and rollout
Start free. Unlimited plan from $19/month.
Install free. Upgrade when you need unlimited scale and advanced workflows.
Unlimited responses
Advanced reporting and PDF exports
MCP server access
Email surveys and automations
AI insights, chat, and integrations
Get Started Free
Free to start · no credit card required
Common objections, answered
Setup effort, integration fit, survey fatigue, and pricing clarity are addressed before install.
Can we run both NPS and CSAT in UserLoop?
Yes. CSAT is ideal for touchpoint-level measurement and NPS for broader loyalty tracking.
How much response volume do we need for stable insights?
AI insight quality improves with more data, and a practical starting point is collecting at least 30 to 50 responses per survey view window.
How long does setup take?
Most stores can install and publish their first survey flow in a few minutes using the Shopify app flow and guided setup.
Will this work with our existing Shopify theme?
UserLoop supports checkout extensibility, popup embeds, and app blocks so you can deploy on modern Shopify storefronts without custom development.
Can we run multiple survey types at once?
Yes. Many teams run attribution at checkout, lifecycle satisfaction in email, and popup surveys for visitor intent at the same time.
Can we connect responses to marketing and lifecycle tools?
Yes. UserLoop includes integrations for Klaviyo, Slack, and Meta Conversion API so feedback can drive campaigns and optimization.
Stop guessing. Start asking.
The brands scaling fastest know exactly where customers come from and why they buy. Sign up free and start getting those answers today.
Start free. Unlimited plan from $19/month.